PBT Proposed to Use Social Media to Respond Rakyat’s Complaints

SHAH ALAM, 21 Nov: It was suggested today that the Local Authorities (PBT) benefit users of information technologies by using popular applications like Facebook (FB), Twitter and E-mail to be more responsive to the Selangor people’s complaints.

The suggestion was made by Rawang Assemblyman, Gan Pei Nei during the 2013 Budget debates headed by Chief Minister, Tan Sri Abdul Khalid Ibrahim on Monday.

“This way, with PBT opening FB, Twitter or Officer E-mail accounts, it will be more convenient for people to make complaints.”

“Before this, I myself have made complaints but perhaps because officers were busy, action was delayed.”

“Usually the excuse given is that there are no provisions or that it is in the process and no dateline is given as to when the problem would be solved,” she said.

Pei Nei also suggested that every PBT should exhibit the complaints procedure map so that the people would understand the procedures taken regarding the complaint raised.

She also stressed the importance of giving immediate approval to projects that would benefit the economy of the people and the state.

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