CM: Consolation Prize for Customer Service Hotline Complainants


SERDANG, 21 Dec: The Selangor State Government will be handing out consolation prizes to individuals who report three major problems to the Customer Service Hotline Centre which will be launched next year.

The Customer Service Hotline Centre which will be launched on January 15 2013, will raise complaints regarding garbage collection, treated water supply and road conditions in their area.

Chief Minister Tan Sri Abdul Khalid Ibrahim said that incentives will be given to each complainant as effort by the State Government to appreciate every complaint as feedback to improve public service.

He said that every problem will be recorded and from time to time, the individual concerned will be contacted to find out if there are any new problems in their area to be complained about in future.

“This is the way for every person in the community to involve themselves with the State Government to help resolve any problems that occur,” he said.

Abdul Khalid was met by reporters last night after presenting the Residents Committee Award (JKP) and Local Youth Movers Award (PeBT) organized by the Subang Jaya Municipal Council (MPSJ) at the Palace of The Golden Horses, Sri Kembangan.

In the meantime, this customer service centre will help all Local Authorities (PBT) in the state in addressing problems.

“We have a special team to run the customer service centre instead of being run by the local governments.

“When this begins to run, and problems have begun to be forwarded to us, we will seek assistance from Local Authorities (PBT) involved to help solve problems such as garbage (removal) and damaged roads.

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